Frequently Asked Questions
You can easily find the most frequently asked questions and answerson the right side of this page. Whether you want to know something about our products, shipping, or returns policy—you'll find it right there. Still have questions? Feel free to contact us.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States—no minimum order required.
How long does delivery take?
Orders are typically delivered within 2 to 5 business days after processing. You'll receive an email with tracking information once your package has shipped.
What is your return policy?
You can return your order within 30 days of receipt, provided the item is unused and in its original condition.
How do I request a refund?
Contact us at info@pamplonalights.com with your order number and reason for return. After receiving and approving your return, we will process your refund within 10 business days.
Can I exchange an item?
No, we don't currently offer exchanges. You can return the product and place a new order for the desired item.
What should I do if my order is damaged or delivered incorrectly?
Please email us photos of the problem as soon as possible to info@pamplonalights.com and we will resolve it for you quickly.
How do I contact customer service?
You can reach us at info@pamplonalights.com. We'll respond within24–48 hours on weekdays.
